Refund Eligibility
You are eligible for a full refund if:
- You request a refund within 7 days of the initial purchase
- You have not misused the premium features
- Your account has not been suspended for policy violations
- The request is for your first-time subscription (not renewals)
Non-Refundable Cases
- Refund requests after 7 days of purchase
- Auto-renewed subscriptions (cancel before renewal to avoid charges)
- Accounts suspended for violating Terms of Service
- Partial refunds for unused subscription days (beyond 7 days)
How to Request a Refund
1
Contact Support
Email us at support@bandhanly.com with subject "Refund Request"
2
Provide Details
Include your registered email, order ID, and reason for refund
3
Processing
Our team will review your request within 24 hours
4
Refund Credited
Approved refunds are credited to your original payment method within 5-7 business days
Cancellation Policy
You can cancel your subscription anytime from Settings → Subscription → Cancel Plan. After cancellation:
- Your premium benefits continue until the end of the current billing period
- You will not be charged for the next billing cycle
- Your profile will revert to a free account after the period ends
Need Help with a Refund?
Our support team responds within 24 hours